Delete your account
You can delete your Püper account at any time. Here is exactly what happens when you do.
What happens to your data
Deleted
- Your account
- Your email address
- Your alert settings
- Any location we stored for alerts
- Your notifications
- The written text of your reviews
Kept, without your name
- Restrooms you added
- Your star ratings
These stay because other people rely on them to find a restroom. They are no longer linked to you or your name.
This cannot be undone. Deletion is immediate — there is no grace period.
Cancel your subscription first
If you subscribed through the App Store or Google Play, deleting your Püper account does not cancel that subscription. Only you can cancel it, from your Apple or Google account settings. Please cancel it before deleting your account, or you may keep getting billed.
If you subscribed on the web with a card, your subscription is cancelled automatically as part of deletion.
How to delete your account
In the app
Sign in, open your profile, and choose Delete account at the bottom of the page. You will be asked to confirm.
Sign in to deleteBy email
Write to us from the email address on your account and ask us to delete it. We need the message to come from that address so we can be sure the request is really yours.
contact@puperapp.comWe respond within 30 days.
Accounts that manage a facility
If your account manages a facility or holds a Püper Pro licence, it cannot be deleted from the app, because doing so would remove records that belong to your organisation. Email contact@puperapp.com and we will handle it with you.
For more on how we handle your data, read our Privacy Policy